Refund policy

At zhoomi.shop, we aim to provide premium quality phone cases and accessories. If you face any issue with your order, we’re here to help.

Eligible for Replacement

We offer replacement only in the following cases:

  • Damaged product received
  • Wrong product received
  • Manufacturing defect
  • Missing item in the package

Replacement Request Time

Customers must contact us within 48 hours of delivery with:

  • Order number
  • Clear unboxing video
  • Product photos

Without an unboxing video, replacement requests may not be accepted.

Non-Returnable Items

We do not accept returns or replacements for:

  • Change of mind
  • Incorrect model selected by customer
  • Minor color variation due to screen lighting
  • Normal wear and tear after usage

Exchange Policy

Currently, we do not offer direct exchanges.

Refund Policy

Refunds are only provided if:

  • The ordered item is unavailable
  • Replacement cannot be arranged

Approved refunds are processed within 5–7 business days to the original payment method.

Cancellation Policy

Orders can only be cancelled before dispatch. Once shipped, cancellation is not possible.

Contact Support

For any order-related issues, contact us at:

Important Note

Please record a proper unboxing video while opening your package. This helps us verify any damage or missing item claims quickly.

You should also add these short trust lines on your product page:

  • Secure Checkout
  • Easy Replacement Support
  • Premium Quality Checked
  • Fast Shipping Across India
  • Trusted By Phone Case Lovers

Those small lines increase conversion more than people think.